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End-user computing strategy: an examination of its impact on end-user satisfaction.
- Article from:
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Academy of Strategic Management Journal
- Article date:
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January 1, 2007
- Author:
- Moore, Rita; Jackson, Mary Jo; Wilkes, Ronald B.
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Copyright informationCOPYRIGHT 2007 The DreamCatchers Group, LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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ABSTRACT
Organizational attitudes and expectations regarding end-user computing (EUC) have changed radically in the past 25 years and have researchers describing end-user computing as a vital component of the overall information resource in the organization. Throughout this period of unprecedented growth from limited desktop computing to near-saturation desktop and mobile EUC, companies have struggled to formulate appropriate EUC strategy and researchers have suggested that the development of an effective EUC strategy "may be the most important short-term decision the organization can make if it hopes to benefit from its investments in end-user-based technologies" (Alavi, ...