Article: E Source Ranks Electric and Gas Company Web Sites.

BOULDER, Colo., Aug. 15 /PRNewswire/ -- E Source reported its latest benchmark results for the performance of North American electric and gas company web sites.

Based on the latest E Source findings, many more utilities now offer self-service functions designed to support the needs of customers who prefer to interact with their utility online. For example, over 70 percent of utility web sites now allow customers to check their account balance, compared to less than 50 percent in 2005.

The "E Source 2007 Review of North American Electric and Gas Company Web Sites" assesses 111 U.S. and Canadian utility web sites. This comprehensive report includes ...

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