Article: Walgreens Health Initiatives Receives Top Honors in Independent Survey.

DEERFIELD, Ill. -- Wilson Health Information, LLC, an independent healthcare consumer research firm based in New Hope, Pa., named Walgreens Health Initiatives the highest rated pharmacy benefit manager (PBM) nationally in overall member satisfaction. Eighteen major PBMs were evaluated in the 2007 WilsonRx([R]) PBM Member Satisfaction Survey.

The 2007 mail survey, the largest of its kind, is based on responses from 28,855 PBM members in January 2007. PBMs were evaluated on a number of key service categories, including the coordination of care between PBM, health plan, pharmacy and physician; easy-to-understand benefit and coverage information; out-of-pocket costs ...

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