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Article: People power: as consumers demand convenience, retailers refocus on improving the quality of their staff. How they are maximizing employee productivity.(THE TOP 200: EMPLOYEE PRODUCTIVITY RANKINGS)
- Article from:
- Music Trades
- Article date:
- August 1, 2007
CopyrightCOPYRIGHT 2007 Music Trades Corp. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Over the past decade, the big stories coming out of the retail sector have centered around elaborate computer systems for precisely managing inventory, ever-expanding stores, and far-reaching internet initiatives. No single enterprise has embodied these three storylines more than Wal-Mart. The world's largest retailer has set the pace in supply-chain management, mind-boggling selection, and the use of curing-edge technology. So it's interesting to note that a major new initiative at Wal-Mart involves more and better people on the sales floor.
After extensive studies, Wal-Mart management determined that the average customer spent 21 minutes in the store and ...