Article: Network with Industry Leaders at Frost & Sullivan's Upcoming Customer Contact Series in Prague.

Article: Noetica Partners Allianz To Analyse Contact Centre Agent ...
M2 Presswire;  September 13, 2007 ;     700+ words ... ... Performance Optimisation At Customer Contact Europe 2007; Frost & Sullivan ... Contributing to the Customer Contact Europe 2007 MindXchange presents ... information or to register for Customer Contact Europe 2007, please visit www ...

Article: Customer contact middleware from HP
Telemarketing & Call Center Solutions;  March 1, 1997 ;     700+ words ... ... Circle No. 500 on Reader Service Card Customer Contact Middleware From HP Hewlett-Packard ... has announced release 4.0 of its Customer Contact Manager middleware, which is designed ... Internet as easily as over the phone. Customer Contact Manager manages and integrates customer ...

Article: Cisco Systems Expands Cisco Powered Network Program for ...
Business Wire;  May 29, 2001 ;     700+ words ... ... Designations for Companies Delivering Cisco Customer Contact Software Platform as a Hosted Service ... hosted services based on the Cisco customer contact software platform. The new designations ... Collaboration Server components of the Cisco customer contact software platform to ...

Article: Developing customer contact.(call centers evolve ...
The Banker;  October 1, 1999 ;     700+ words ... ... changes is the importance of the customer contact centre in today's CRM strategies. The customer contact centre is a more effective channel ... difference between the call centre and the customer contact centre is that the customer contact ...

Article: Experian pioneers the UK's first Internet protocol enabled ...
M2 Presswire;  August 14, 2002 ;     700+ words ... ... s first Internet protocol enabled customer contact centre (C)1994-2002 M2 COMMUNICATIONS ... the UK's first Internet Protocol Customer Contact Centre. The new technology - which ... Experian's new, state-of-the-art customer contact centre in Worcester - provides a blueprint ...

Article: Transversal Joins Customer Contact Association.
M2 Presswire;  April 28, 2009 ;     700+ words ... ... TRANSVERSAL: Transversal Joins Customer Contact Association(C)1994-2009 M2 COMMUNICATIONS ... today announced that it has joined the Customer Contact Association (CCA) as a Professional ... service solutions deliver improved customer contact, both on the web and by supporting ...

Article: Delta Strengthens Its Commitment to Chile With New ...
PR Newswire;  November 1, 2000 ;     700+ words ... ... Opens Consolidated Latin American Customer Contact Center in Chile ATLANTA, Nov. 1 ... in Central and South America into a Customer Contact Center, located in Santiago. "Delta ... announce its new, state-of-the-art Customer Contact Center in Santiago," said Mark A ...