Article: Four pillars that support change: Washtenaw County, Michigan, built better services based on four guiding principles.(SYSTEM TRANSFORMATION)

Community mental health centers across the nation have faced numerous challenges in the past decade: an unstable and shifting revenue base for public services, increased demand for public services, increased reliance on Medicaid, and higher expectations for quality outcomes. Washtenaw County in Southeastern Michigan has shared these challenges, but we have been fortunate to have a group of visionary leaders who are transforming healthcare in our community.

We believe that now, more than ever, organizations need systems to transform to respond to both external challenges and to proactively meet their own internal goals. In Washtenaw County, our goal is to create a ...

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