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Article: Get your employees on the page: your employees can offer valuable insight if you're willing to work with them.(CUSTOMER CORNER)
- Article from:
- American Coin-Op
- Article date:
- July 1, 2007
- Author:
CopyrightCOPYRIGHT 2007 Crain Communications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Your employees are your ambassadors, and it's important to treat them as such.
I mean this in two ways. First, they need to be treated with the respect that title merits so they feel like they are an important part of a team effort.
Second, as the owner or manager, you must instill in them your philosophy on customer relations so they can deal with customers and resolve issues the way you want them to when you're not around.
A TEAM EFFORT
Let's start with the first point--respect and team atmosphere. This can be established in several ways on different levels. On a basic level, be sure to say hello to all of your employees when you ...