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The ethics of outsourcing customer service.
- Article from:
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Knight Ridder/Tribune
- Article date:
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October 1, 2007
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Copyright informationCOPYRIGHT 2007 Knight Ridder/Tribune. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Bruce Weinstein, Ph.D.
It's a familiar scenario: A product you purchased recently has developed a problem, so you call the company's toll-free number and are connected to a "customer service associate" in India or the Philippines. You describe your problem but have a hard time understanding what the company representative is saying. You try several more times to communicate why you are calling but cannot get information that you can comprehend. You ask to be transferred to someone in the United States and are then put on hold what seems like an eternity. You hang up in frustration and vow never to purchase anything from this company again.
What in the world is ...
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The ethics of outsourcing customer service.
Knight Ridder/Tribune;
September 28, 2007 ;
787 words
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UK companies turning to external specialists to handle customer...
Management Services;
December 1, 1998 ;
Anonymous;
336 words
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Customer service planning is essential to developing info center...
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June 1, 2007 ;
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NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy...
The Independent on Sunday;
November 24, 2002 ;
Kate Hilpern;
767 words
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 "The Post-Standard (Syracuse, NY)")
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CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
The Post-Standard (Syracuse, NY);
March 21, 2002 ;
463 words
......CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers...services. Industries that often employ customer service reps include utilities (telephone...
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DEFENDER OF CUSTOMER SERVICE
The Gazette;
January 27, 2008 ;
DEBBIE KELLEY;
755 words
...Bad customer service is rarely forgotten. In fact, the experience often...in teaching companies how to deliver exceptional customer service. As a result, poor customer service is paralyzing American companies, she said. "Businesses...
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February 25, 2008 ;
Picoult, Myron M.;
787 words
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National Customer Service Awards 2003: The customer comes first Now more...
The Independent on Sunday;
October 12, 2003 ;
Kate Hilpern;
747 words
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787 words
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Customer Service,Where Art Thou?(Editorial)
Electrical Contracting Products;
March 1, 2008 ;
489 words
...Customer Service,Where Art Thou? John Dyslin, Editor If you'...frustrated by what seems to be a continuing lack of customer service today--especially by the most basic elements of customer service: common courtesy and sense. In last year's...
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Customer service is entire company's responsibility
The Milwaukee Journal Sentinel;
December 15, 1997 ;
GREG LAKE;
597 words
...Everyone talks about customer service these days, but whose job is it to service the customer? Traditionally, in most companies, customer service begins and ends with the customer service department. After all, why would the person...
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