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Winning back customers through database marketing.

Data base marketing is an important tool for identifying customers that could otherwise be lost to the competition. Customer retention is essential to retail marketers' operations since it costs more to acquire new customers instead of retaining current ones. Varying shift coverage and frequent management turnover make it impossible to remember all the customers that patronize the store and when they shopped last. Database marketing provides the ideal solution by allowing retailers to realize the potential profit loss in terms of how much each customer had purchased in their stores.

Knowing your old customers is not just good business sense--it's less expensive and more profitable than ...

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