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Article: J.D. Power and Associates Reports: American Express Ranks Highest in Credit Card Satisfaction.
- Article from:
- PR Newswire
- Article date:
- October 9, 2007
CopyrightCOPYRIGHT 2007 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Choosing the Right Credit Card Depends on Consumer Payment Habits
WESTLAKE VILLAGE, Calif., Oct. 9 /PRNewswire/ -- American Express ranks highest among credit card issuers in overall customer satisfaction, according to the J.D. Power and Associates 2007 Credit Card Satisfaction Study(SM) released today.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
The inaugural study measures customer satisfaction with credit cards by examining five key factors. In order of importance, they are: benefits and features (34%); rewards (25%); billing and payment process (21%); fees and rates (16%); and problem resolution (4%).
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