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Article: J.D. Power and Associates Reports: SunTrust Ranks Highest in Customer Satisfaction with Home Equity Line Servicers.
- Article from:
- PR Newswire
- Article date:
- October 10, 2007
CopyrightCOPYRIGHT 2007 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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High Commitment Among Home Equity Borrowers Leads to Increased Loyalty and Recommendations
WESTLAKE VILLAGE, Calif., Oct. 10 /PRNewswire/ -- SunTrust ranks highest in satisfying customers with home equity line of credit servicing, according to the J.D. Power and Associates 2007 Home Equity Line of Credit/Loan Servicer Study(SM) released today.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
The inaugural study measures customer satisfaction with home equity line/loan servicers. Four factors are examined to determine overall satisfaction. They are, in order of importance: product features and functionality (40%), billing and ...