Article: J.D. Power and Associates Reports: SunTrust Ranks Highest in Customer Satisfaction with Home Equity Line Servicers.

High Commitment Among Home Equity Borrowers Leads to Increased Loyalty and Recommendations

WESTLAKE VILLAGE, Calif., Oct. 10 /PRNewswire/ -- SunTrust ranks highest in satisfying customers with home equity line of credit servicing, according to the J.D. Power and Associates 2007 Home Equity Line of Credit/Loan Servicer Study(SM) released today.

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The inaugural study measures customer satisfaction with home equity line/loan servicers. Four factors are examined to determine overall satisfaction. They are, in order of importance: product features and functionality (40%), billing and ...

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