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Five New Rules for Management; Lessons from some of the world's best companies.(Excerpt)

Byline: John H. Fleming, Ph.D., and Jim Asplund Excerpted from Human Sigma: Managing the Employee-Customer Encounter (Gallup Press, November 2007)

Synopsis: The world's best companies unleash the power of their human systems, and the worst fail to do so. So write the authors of Human Sigma: Managing the Employee-Customer Encounter, due out next month from Gallup Press. Here, they reveal key lessons from leading-edge organizations.

In the process of working with some of the best run companies in the world, we have learned a great deal about how the world's finest organizations unleash the power of their human systems and how the worst fail to do so. Though the specific ...

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