Article: An international comparison of hospital coffee shops, their customers and their attitudes: cross-cultural implications.(Report)

Abstract

Objectives: Cultural sensitivity is key to understanding and treating patients in today's multi-cultural societies. In this study, we compared the characteristics of 2 hospital coffee shops in India and England and their attendees' opinions. We also discuss the results and their implications from a cross-cultural perspective.

Participants and Methods: Convenience samples of 50 attendees each from 2 hospital coffee shops in India and England were interviewed. A short, pre-designed questionnaire was used to collect information and rate their opinions.

Results: There were considerable differences between the English and Indian hospital ...

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