Article: A practitioners' guide to KM.

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Knowledge management must be flexible and adaptive to an organization's needs. A good KM plan is aligned with the strategic vision of the organization, supports its missions and enables its staff to more efficiently and effectively accomplish the mission. The KM plan must include the three tenets of KM: address the needs of people; improve on, or in many cases, capture the processes; and use technology that meets the requirements of the organization.

At NETWARCOM, the KM team used these principles and institutionalized knowledge management initiatives--often without calling them KM. Our simple philosophy is that if we help people ...

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