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Treat employees like customers.(Executive Briefing)(Wynn Resorts Ltd. created holiday experience to employees)(Brief article)
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HRMagazine
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November 1, 2007
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Copyright informationCOPYRIGHT 2007 Society for Human Resource Management. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Steve Wynn, chairman and chief executive officer of Wynn Resorts, has created a special holiday experience for guests in the Las Vegas casino by focusing on the people--visitors and employees.
Speaking recently at the taping of an episode of "CEO Exchange," a public television series sponsored by the Society for Human Resource Management, Wynn described the vision he had at age 16 after visiting the fabled Fountain-bleu hotel in Miami with his parents in the 1950s.
Wynn loved the fantasy world experience of this popular destination resort hotel that drew a "wow" response from its guests; his latest venture, the Wynn Las Vegas, was created with that vision in mind. ...
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