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Article: J.D. Power and Associates Reports: Portable Navigation Device Owners Have High Levels of Satisfaction, Despite Experiencing Problems.
- Article from:
- PR Newswire
- Article date:
- December 6, 2007
CopyrightCOPYRIGHT 2007 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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WESTLAKE VILLAGE, Calif., Dec. 6 /PRNewswire/ -- Nearly two-thirds of portable navigation device (PND) owners have experienced a problem, yet 95 percent still say that their device meets or exceeds their expectations, according to the J.D. Power and Associates 2007 Portable Navigation Device Usage and Satisfaction Study(SM) released today.
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
The inaugural study measures customer satisfaction with automotive portable navigation devices by examining six factors: ease of use, routing, system appearance, speed of system, voice directions and navigation display screen. Consumers report the ...