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Article: New 99+ Percent Standard in Customer-Service Levels Set in 2007.
- Article from:
- Business Wire
- Article date:
- December 17, 2007
CopyrightCOPYRIGHT 2007 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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ToolsGroup Enabled Industry Leaders to Break Through Customer-Service Barrier
CAMBRIDGE, Mass. -- 2007 was a breakthrough year for companies looking to obtain the highest levels of customer service. For the first time, industry leaders are now breaking through the 99 percent barrier and achieving previously unattainable service levels.
The business drivers are clear; customer service-level excellence means fewer lost sales, increased top-line revenues and improved customer service.
ToolsGroup has identified nine companies that have achieved 99+ percent service levels utilizing ToolsGroup's Service Optimizer 99+ (SO 99+) technology. The most ...