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Article: Coda.(briefs)
- Article from:
- Multichannel News
- Article date:
- December 17, 2007
- Author:
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by Staff
TWC: No Holding Pattern Allowed
Linda Haugsted
Time Warner Cable will head to court in Los Angeles this week, in hopes of reversing nearly $60,000 in fines for poor service by Redondo Beach, Calif.
Mike Webb, the city's attorney, said the municipal standard demands phones be answered in 30 seconds, 90% of the time. Time Warner came closest in October, he said, meeting the standard 79.94% of the time. The rate was as low as 42% in October 2006.
Webb said the dispute is really procedural: in order to get its transfer from Adelphia Communications in August 2006, TWC was put on notice to cure call-answer-time violations ...