Article: Air New Zealand Launches 'Concierge in the Sky Service'.

New service is a world-first feature in international air travel

EL SEGUNDO, Calif. -- Air New Zealand is revolutionizing the international customer travel experience with the introduction of an in-flight International Airline Concierge service - a first in the aviation industry. The new service launches in April on Air New Zealand's Los Angeles, San Francisco and Vancouver to Auckland routes.

"Air New Zealand will employ up to 90 concierge staff, which will be dedicated to making every customer journey before, during and after an Air New Zealand service a special event," said Roger Poulton, Air New Zealand VP Americas. "There is no other airline in the ...

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