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Practical training tips for smaller firms: implementing a training program in a smaller firm does not require a significant financial investment and can be done without hiring a trainer.

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A standardized training process can help ensure that all new employees coming into the firm are on the same page and improve retention. Consider these tips for establishing and maintaining a training program in your firm:

* Purchase training software. For example, an excellent program for testing and training on Microsoft products--Outlook, PowerPoint, Excel, Word and Access--is available at www.ddctraining.com.

* Create a resource book for new employees of processes your firm follows such as standardized signatures or forms. Consider the procedures that are a part of your daily work routine in the firm and make them part of the orientation ...

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