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Article: Scottrade Makes Commitment to Expand Customer Service Monitoring With NICE SmartCenter.
- Article from:
- Business Wire
- Article date:
- January 23, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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NICE Performance Management and Adaptive Interaction Analytics Will Help Drive Customer Satisfaction in Scottrade's 336 Branch Offices
RA'ANANA, Israel -- NICE Systems Ltd. (NASDAQ:NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that leading U.S. online investment brokerage firm, Scottrade has placed an order for NICE SmartCenter. This expands Scottrade's NICE environment by adding NICE's Performance Management and Adaptive Interaction Analytics solutions. The NICE SmartCenter solutions will be used by associates at Scottrade's National Service Center, and ...