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Article: Leading Business Process Outsourcer, Aditya Birla Minacs, Standardizes on IEX TotalView from NICE at 17 of its Sites.
- Article from:
- Business Wire
- Article date:
- January 22, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Legacy workforce management solutions replaced with IEX TotalView; Minacs to benefit from strong multisite and multiskill capabilities
RA'ANANA, Israel -- NICE Systems (NASDAQ:NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, announced today that Aditya Birla Minacs, a leading business process outsourcer, has placed a follow-on order for the IEX TotalView Workforce Management system from NICE. This order signifies another major step taken by Minacs to standardize on the IEX TotalView Workforce Management system, a NICE SmartCenter solution, throughout 17 of its contact center ...