|
|
Article: South West Water Taps Accenture to Enhance Its Customer Service.
- Article from:
- Business Wire
- Article date:
- February 1, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
LONDON -- Accenture (NYSE: ACN) will provide South West Water with customer-care and billing services and manage South West Water's back-office operations under a 10-year outsourcing agreement the two companies signed recently.
Under the agreement, Accenture will help South West Water enhance its technology, business processes and workforce performance to improve service levels for its customer base in Devon, Cornwall and parts of Dorset and Somerset counties in England while controlling service-delivery costs.
South West Water will leverage the process models, training methods, applications and assets developed by Accenture Utilities BPO Services, ...