Article: ZON Multimedia Selects Alcatel-Lucent And Genesys To Streamline Andoptimize Its Customer Service In Portugal.

Article: Alcatel-Lucent and Genesys implement contact center for ...
M2 Presswire;  July 2, 2009 ;     700+ words ... ... developing new customer service capabilities ... create a new customer service platform for ZON Multimedia, using software ... integrate with ZON Multimedia's existing ... high quality customer service. Alcatel-Lucent ...

Article: Alcatel-Lucent and Genesys chosen by ZON ...
Telecomworldwire;  February 20, 2008 ;     636 words ... ... been selected by ZON Multimedia, a Portuguese telecomms ... to the company, ZON Multimedia will use technology ... agents who provide customer service. The company plans ... loyalty. In addition, ZON Multimedia will utilise Alcatel ...

Article: ZON Multimedia Places First-Time Order for ECtel's ...
PR Newswire;  January 14, 2009 ;     700+ words ... ... service providers, announced today that ZON Multimedia, Portugal's largest triple-play ... Director, Central Finance Department, Zon Multimedia. "As one of Portugal's leading ... ECtel's FraudView 8.2 provides ZON Multimedia with a wide variety of unique, state ...

Article: Portugal Operator ZON Multimedia Extends its ...
PR Newswire;  September 15, 2009 ;     700+ words ... ... solutions, and next-generation operator ZON Multimedia, Portugal's leading provider of ... Sigma Systems customer since 2003, ZON Multimedia is one of Europe's most progressive ... streams and increasing ARPU. About ZON Multimedia ZON Multimedia, listed on the main ...

Article: ECtel receives first-time order from ZON Multimedia ...
Telecomworldwire;  January 15, 2009 ;     502 words ... ... ECtel receives first-time order from ZON Multimedia for fraud management solution(C ... announced on Wednesday (14 January) that ZON Multimedia, a triple-play operator based in ... said that its FraudView 8.2 provides ZON Multimedia with a wide variety of unique, state ...

Article: Zon Multimedia to unveil MVNO services by October ...
2.5G-4G;  October 1, 2008 ;     571 words ...Portugal-based cable service provider Zon Multimedia announced the details of its new mobile virtual network operator (MVNO) service. This MVNO service would have the prefix 929 ...

Article: Zon Multimedia to launch Zon@Fon free Wi-Fi in ...
Wi-Fi Wireless LAN;  August 1, 2008 ;     475 words ...Portugal-based cable TV service provider Zon Multimedia has teamed up with the Fon Wi-Fi community for launching the Zon@Fon free Wi-Fi service. With the launch of this service ...