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Article: How Sykes makes Euro call center pleasant, efficient. (Sykes Enterprises hardware and software support center) (Company Business and Marketing)
- Article from:
- Communications News
- Article date:
- November 1, 1995
- Author:
CopyrightCOPYRIGHT 1995 Nelson Publishing. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Working a call center does not have to be a hassle, either for management or for workers. Just ask Art Coombs, managing director/Europe, who runs the Amsterdam-based call center for Sykes Enterprises, a hardware and software support center. Sykes provides customer support services for companies like IBM, Apple, Microsoft, Borland, Novell and Symantec. Odds are good if you call for Windows 95 support here or in Europe, you'll be dealing with a Sykes call center.
Sykes set up its European operation at the request of Novell, who said they were having trouble providing good support for customers on the Continent. The operation is a pan-European call center which gives ...
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Article: Sykes Enterprises, Incorporated Announces New ...
PR Newswire;
December 19, 1997 ;
700+ words
... ... announcement made today by Sykes Enterprises, Incorporated (Nasdaq ... owned French subsidiary, Sykes Enterprises - France S.A. The newest ... London Business School. Sykes Enterprises, Incorporated is an information ... customers. Including the new call center in France, ...
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