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Article: Customer service: Is there a commitment?(Taking Stock)
- Article from:
- Business Insurance
- Article date:
- February 25, 2008
- Author:
CopyrightCOPYRIGHT 2008 Crain Communications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Myron M. Picoult
On Oct. 8, 2007, Business Insurance published an article that I wrote on customer service problems, which I believe persist in American industry. These problems have clearly infiltrated some insurers. Subsequent to the publication of the piece, I was forwarded a letter from a gentleman who is affiliated with the insurance business. The gentleman did not disagree with my criticisms and even placed me in the company of some very elite folks from Harvard. While this gentleman applauded my critique, he asked for some proposed solutions. While this is a fair request, it must be recognized that since consulting is my livelihood, I am not about ...