Article: Customer Service,Where Art Thou?(Editorial)

Customer Service,Where Art Thou?

John Dyslin, Editor

If you're anything like me, you're frustrated by what seems to be a continuing lack of customer service today--especially by the most basic elements of customer service: common courtesy and sense.

In last year's survey of Electrical Contracting Products readers, there were many comments like these: "Customer service is spotty," and "Supply houses no longer have experienced inside sales that have knowledge or moxie to get around the block."

Are you like me and become annoyed when checking out of any store and the clerk doesn't acknowledge your presence? That you cannot even get a ...

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