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Article: Ofcom Requires Companies To Sign Up To Complaints Scheme And Extends Its Probe Into Fixed-Line Mis-Selling.
- Article from:
- M2 Presswire
- Article date:
- March 31, 2008
CopyrightCOPYRIGHT 2008 M2 Communications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-31 March 2008-Ofcom: Ofcom Requires Companies To Sign Up To Complaints Scheme And Extends Its Probe Into Fixed-Line Mis-Selling(C)1994-2008 M2 COMMUNICATIONS LTD
RDATE:31032008
Ofcom today announced an industry-wide investigation into compliance with the obligation to be a member of one of the dispute resolution schemes which are designed to deal with consumer complaints. It has also extended its investigation into mis-leading sales and marketing practices of landline phone services.
Under Ofcom rules, all communications providers must join an independent dispute resolution scheme (such as Otelo or Cisas). This investigation will ...