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Article: TQM: is "ISO 9000" the next big thing? What does an ISO stamp of approval mean? And do firms really need it?(International Standards Organization)
- Article from:
- Building Design & Construction
- Article date:
- November 1, 1995
- Author:
CopyrightCOPYRIGHT 1995 Reed Business Information, Inc. (US). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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What does an ISO stamp of approval mean? And do firms really need it?
ISO 9000. If you haven't heard of it, and there's a good chance you haven't, you may be in for a rude awakening. If you have, surveys, suggest that you haven't done much
"If I were to ask medium, to small-sized A/E/C firms about ISO 9000, 85 to 90 percent of them would think I was referring to a film speed," said Bill Hayden, president of William M. Hayden Jr. Consultants, Jacksonville, Fla., a total quality management (TQM) consultant.
So what is ISO 9000? And why should design and construction firms be concerned about it?
The first question is relatively simple to answer. ...