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Making the quality department work: better designs and processes with clear target values ensure virtually defect-free production.(MANUFACTURING EXCELLENCE)

Since the 1950s expectations for quality have been increasing because of domestic and global competition. In the 1980s Motorola envisioned quality requirements for the year 2000 and realized virtual perfection would be the norm. Competitive benchmarking and requirements for virtual perfection led to development of the new methodology called Six Sigma.

During a recent trip to India I visited UFlex (www.uflexhd.com/flexfilm.com), a major supplier of packaging solutions. There I chatted with Senior President Pradeep Tyle.

In response to my initial question about the state of quality at UFlex, Tyle responded, "We don't have a separate quality control (QC) department for ...

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