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Zero means zero.(BOOK OF THE MONTH)(Zero Defects Option )(Brief article)

The Zero Defects Option is the only book that correctly explains the zero defects concept and lays out the seven principles of defect prevention needed to implement the idea. It was written to explain a manager's role in producing defect-free products and services.

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Author Dave Crosby boils his 50 years of experience in the field of quality control and quality management down to 100 pages. Every leader has the option to have work done right--or not. Crosby believes if you understand the zero defect (ZD) concept and apply the principles of defect prevention to your organization, then the quality of your work will improve. You can even ...

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