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The president, outcomes, and performance: changing from outputs to outcomes--evaluating individuals and organizations on results--requires cultural change and leadership at the top.(Forum: The Next President's Management Agenda)
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The Public Manager
- Article date:
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March 22, 2008
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Copyright informationCOPYRIGHT 2008 Bureaucrat, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Since Congress passed the Government Performance and Results Act of 1993, the federal government has been struggling to measure outcome rather than output. Agreement is universal that designing and implementing an outcome-based performance management system would increase agency performance, as well as taxpayer satisfaction with the federal government.
Performance Management System
An example of an outcome performance management system can be found in the Internal Revenue Service (IRS).The agency wants to be able to measure whether its actions increase the rate of voluntary compliance (outcome) rather than measuring only the number of taxpayers audited (output). The ...