* With an increasing number of veterans seeking care, it becomes imperative that the resources within the system are used efficiently and effectively and in a manner that maintains access, safety, and quality of care.
* Veterans who are able to manage their own care may utilize provider services less frequently, thereby increasing access for others who require more care.
* The objective of this quality improvement study was to determine the effectiveness of providing a standardized self-management textbook of health information with the intent that it would decrease demand on primary care providers' time for minor health care issues.
* This initial quality improvement study clearly ...