Executive Summary
* Patients' perceptions of their care is extremely varied based on their expectations and of the actual variability of the care provided to them,
* The signature experience is the concept by which we can clearly develop the vision of the ideal experience for patients and staff.
* Patients can't heal effectively when their environment does not support an atmosphere where the signature experience is foremost in everyone's mind and activity.
TRANSPARENCY IS THE WATCH-word of the day as we enter the new era of public reporting in health care. The public wants to know our outcomes before choosing a provider and a facility, and the government and other payers want ...