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Article: Newton's Third Law of customer service e-mails.(CRM, BPO & Teleservices)
- Article from:
- Customer Interaction Solutions
- Article date:
- April 1, 2008
- Author:
CopyrightCOPYRIGHT 2008 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Newton's Third Law of Physics, as you well know, states that for every e-mail, there is an equal and opposite e-mail. And we live in the parallel universe where we get those equal and opposite e-mails.
We also get to hear what's really on politicians' minds when they're talking, we know how often girls actually wash their hair and we always get good parking places in midtown Manhattan. It's nice, yeah, but we wish we could get a decent cup of coffee from the Starbucks here, because Newton's Fourth Law of Physics holds that for every cup of good coffee, there is an equal and opposite cup of abject swill.
We know you want to provide good customer service ...