Article: Client Service Insights (CSI) Returns for Season 2.

Article: Customer Service Insights: Novel Initiatives to ...
Business Wire;  April 2, 2003 ;     675 words ...Business Editors CHAPEL HILL, N.CBUSINESS WIREApril 2, 2003 In today's tough economy, top companies seek new and novel ways to 'wow' or 'delight' the customer everyday rather than simply focusing on annual customer satisfaction scores. According to a recent survey conducted by research and

Article: Starbucks Provides Customer Service Insights at ...
Business Wire;  March 14, 2005 ;     700+ words ...ST. GEORGE, Utah -- Howard Schultz of Starbucks, and Founding Partner of Maveron, a leading venture capital fund, delivered the keynote address at the Allconnect 2005 Utility Industry Summit in St. George, Utah. Mr. Schultz discussed the critical success factors of delivering a world-class consumer

Article: This counts: Web traffic products evolve ; New services provide ...
B to B;  October 9, 2000 ;     700+ words ...Once upon a time, Web traffic measurement was all about buying a software program that crunched the numbers collected by corporate Web servers. But a new chapter to the story is being written. Recognizing that corporate Web traffic is the gateway to real-time customer relationship management, a

Article: Edify and BenchmarkPortal Team to Provide Real-Time Customer ...
PR Newswire;  June 24, 2002 ;     700+ words ...SANTA CLARA, Calif. -- Edify(R) Corporation, an S1 company and a leading global supplier of multi-channel enterprise CRM solutions, announced today it has teamed with BenchmarkPortal to provide a unique service that enables contact center managers to gather real-time information regarding a

Article: Jones Day Tops 7th Annual BTI Client Service ...
PR Newswire;  November 8, 2007 ;     700+ words ... ... 1000 Companies Rank Law Firms on Client Service BOSTON, Nov. 8 /PRNewswire ... Consulting Group's national Survey of Client Service Performance for Law Firms reveals that Jones Day tops The BTI Client Service 30 -- the 30 law firms that perform ...

Article: Fortune 1000 Companies Rank Law Firms on Client ...
PR Newswire;  November 28, 2006 ;     700+ words ... ... Group's national Survey of Client Service Performance for Law Firms reveals ... Sidley Austin tops The BTI Client Service 30 -- the 30 law firms that ... others for delivering superior client service. Three-time winner and client ...

Article: Fortune 1000 Companies Rank Law Firms on Client ...
PR Newswire;  October 27, 2005 ;     700+ words ...Jones Day Tops 5th Annual BTI Client Service A-Team Jones Day and Sidley Named to BTI Client Service Hall of Fame 6 Exceptional Law Firms ... Consulting Group's national Survey of Client Service Performance for Law Firms reveals that ...