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Article: HOLIDAY INN WORLDWIDE MAKES QUALITY NO. 1 PRIORITY

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PR Newswire
Article date:
December 19, 1995
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ATLANTA, Dec. 19 /PRNewswire/ -- Holiday Inn Worldwide is placing quality on the forefront of its agenda, the company announced today.

"Guests have a right to expect a certain level of quality, value and service when staying at a hotel and we have a responsibility to deliver," said Craig Hunt, executive vice president - worldwide franchising. Holiday Inn Worldwide plans to increase quality levels throughout its hotels with three initiatives: a Combined Quality Index, a Modernization initiative, and Holiday Inn OnLine.

Combined Quality Index

The Combined Quality Index (CQI) measures the product and service quality at Holiday Inn Worldwide hotels using ...

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