Article: AGILITY 101: WHO THRIVES AMIDST UNPREDICTABLE CHANGE? ONLY THE AGILE ...

BETHLEHEM, Pa., Dec. 20 /PRNewswire/ -- What happens when the customer wants it her way, absolutely positively overnight?

Most firms politely pass, judging such a timetable unreasonable and the task unprofitable if not impossible.

But not all.

For an increasing number of concerns, such customers constitute a marketing opportunity. To profit, however, takes a special talent labeled Agility, the ability of an organization to thrive in a continuously changing, unpredictable business environment.

Some experts, moreover, consider mastering Agility vital to survival in an era of global competitiveness.

"Our most-asked question is, 'What's ...

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