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Article: Alcatel-Lucent enhances call center capabilities for CJSC "NCC" with Genesys SIP solution.
- Article from:
- M2 Presswire
- Article date:
- June 3, 2008
CopyrightCOPYRIGHT 2008 M2 Communications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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M2 PRESSWIRE-3 June 2008-Alcatel-Lucent: Alcatel-Lucent enhances call center capabilities for CJSC "NCC" with Genesys SIP solution(C)1994-2008 M2 COMMUNICATIONS LTD
RDATE:03062008
Paris -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that Closed Joint Stock Company "NCC" (NCC), an affiliate of the Volga region's incumbent operator Volgatelecom, has chosen its advanced IP Contact Center solution based on software technology from Genesys Telecommunications Laboratories, an Alcatel-Lucent company, to upgrade and enhance NCC's existing call center capabilities in Russia. Alcatel-Lucent will provide systems integration, testing and ...