Article: Alcatel-Lucent enhances call center capabilities for CJSC "NCC" with Genesys SIP solution.

M2 PRESSWIRE-3 June 2008-Alcatel-Lucent: Alcatel-Lucent enhances call center capabilities for CJSC "NCC" with Genesys SIP solution(C)1994-2008 M2 COMMUNICATIONS LTD

RDATE:03062008

Paris -- Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced that Closed Joint Stock Company "NCC" (NCC), an affiliate of the Volga region's incumbent operator Volgatelecom, has chosen its advanced IP Contact Center solution based on software technology from Genesys Telecommunications Laboratories, an Alcatel-Lucent company, to upgrade and enhance NCC's existing call center capabilities in Russia. Alcatel-Lucent will provide systems integration, testing and ...

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