Article: The secret to patron-centered web design: cheap, easy, and powerful usability techniques: the secrets to patron-centered web design are to talk to your patrons and staff members and test, test, test.(Johnson County Library )

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Any change on a library's website--no matter how necessary--is bound to be met with a little resistance from dedicated staff members and patrons. After all, even a poorly designed or outdated site is usually simple to use once you get used to it. And even the most perfectly designed website is a little frustrating when you are accustomed to the buttons, navigation, and paths on the old site. However, when the Johnson County Library (JoCoLibrary), a midsize suburban public library in the Kansas City, Kan., metropolitan area, completely rebuilt its 2,000-plus-page website--one that had remained relatively stable for almost 5 years--the ...

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