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Troubled T5.(Europe)

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After a high-profile opening ceremony by Her Majesty Queen Elizabeth II, Heathrow's landmark Terminal 5 looked set to boost sole resident British Airways' efficiency levels and enhance its image. Unfortunately, in common with opening days at many other new airport developments, it all went horribly wrong almost from the start on March 27. Apart from a few technical glitches, the problems were primarily caused by insufficient staff access, awareness and training. These led to backlogs in the baggage system that escalated into massive disruption. The troubles started outside the 4.3 billion [pounds sterling] (US$8.6b) new facility in the early hours as ...

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