The mayhem of 9/11 has been the attention-getting event of modern times, the exclamation point that marks the end of security and the beginning of an age of anxiety. Alas, attention does not imply analysis. The very notoriety of the 9/11 attacks made us all feel we were experts on terrorism, leading us to bypass the need for background research. We knew what the terrorists were up to just by consulting our guts.

Unfortunately, in a stressful conflict situation, guts are a poor guide to understanding the enemy. Participants who respond emotionally are inclined to imagine the worst about opponents and attribute to them all sorts of evil, threatening designs. Then, on the ...

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