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Excel in the quality department: quality professionals at all levels must view their role as a leader driving value throughout the organization.(MANUFACTURING EXCELLENCE)

Quality is a measure of excellence in manufacturing. A typical quality department in manufacturing is engaged in designing inspection plans, control plans and setting up control charts. Does it ensure quality? Does it help in achieving manufacturing excellence? Does it make the company more profitable? We need to challenge each department by asking its value proposition. Quality departments must not be immune from questions such as, "How is it adding value?"

Introspection and probing value proposition leads to further questions about the purpose of a quality department. We may learn the purpose as to ensure customer satisfaction, to ensure outgoing quality or help ...

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