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Article: AMC Enables AGL Energy to Integrate Technology.
- Article from:
- Business Wire
- Article date:
- June 25, 2008
CopyrightCOPYRIGHT 2008 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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MELBOURNE, Australia -- AGL Energy, Australia's leading energy company, is currently integrating its Avaya contact centre and SAP Customer Relationship Management (CRM) systems with middleware technology from AMC Technology, L.L.C. (AMC).
In a bid to improve customer service management, AGL deployed AMC's Multi Channel Integration Suite[TM] to seamlessly integrate its Avaya hardware and software solutions with its business critical SAP system.
The middleware system integration includes the deployment of additional Avaya technology including Avaya Interaction Centre, an Avaya Voice Response system as well as NICE Perform call recording deployed by NSC ...