Magazine article from our research archive:

Reframing.

By Hedda T. Schupak

Change--and the urgent need for it in this industry--has been a central theme of many an editorial (especially on this page), and it's been the topic of many private conversations and a number of recent industry conferences.

In her keynote address at the Plumb Club Forum in March, former Hewlett-Packard chief executive officer Carly Fiorina focused on identifying needed change and coping with unexpected change. The American Gem Society's annual Conclave in April featured as a keynote speaker the author Malcolm Gladwell, whose first book, The Tipping Point , is devoted to examining the forces that drive change to the point where it "tips" and alters ...

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