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Banks invest in KM.

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Banks and other financial services firms (mortgage lenders, brokerages, etc.) are using knowledge management to monitor the competition and are starting to share knowledge throughout the enterprise, although they still have a way to go, according to analysts.

RockBridge Commercial Bank (rockbridgebank.com) is a $220 million financial institution that opened its doors in Atlanta in November 2006. Like other banks, it relies on net interest margin--the difference between the interest rate it charges to borrowers and the interest rate it receives on investments minus the interest rate it pays for funds--for a substantial portion of its income. But ...

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