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A KM resource for wireless customers.(News)
- Article from:
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KMWorld
- Article date:
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July 1, 2008
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Copyright informationCOPYRIGHT 2008 Information Today, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Verizon Wireless (verizonwire less.com) has chosen to broaden its use of knowledge management software as part of several initiatives to enhance customer service and support. It will expand its deployment of KNOVA, a Consona (consona.com) CRM solution.
Verizon Wireless first implemented the solution in 2003 to provide customer service via technical support ...
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J.D. Power and Associates Ranks Verizon Wireless Highest in Nation for...
PR Newswire;
August 14, 2008 ;
514 words
......PRNewswire/ -- Verizon Wireless, the leader...highest ranking customer care by J.D. Power...study's responses, Verizon Wireless ranked highest in overall customer care performance...belief that Verizon Wireless offers the best...enhance the customer ...
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Local Resident Recognized for Customer Service Excellence at Verizon...
PR Newswire;
October 27, 2006 ;
263 words
......been named a Verizon Wireless Leader of the...customers. Krill is a customer care representative at the Verizon Wireless Communications...customers and fellow customer care representatives...select group of Verizon Wireless employees ...
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J.D. Power and Associates: Verizon Wireless Provides Highest Ranking...
Wireless News;
August 18, 2008 ;
231 words
......Associates: Verizon Wireless Provides Highest Ranking Customer Care WIRELESS...Associates: Verizon Wireless Provides Highest Ranking Customer Care (C)2008 10Meters...responses, Verizon Wireless ranked highest in overall customer care ...
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Verizon Wireless Selects Pittsburgh International Airport For...
PR Newswire;
July 25, 2001 ;
633 words
......PRNewswire/ -- Verizon Wireless has landed...travelers, this Verizon Wireless location targets...Communications Store Verizon Wireless has opened...Region of Verizon Wireless. Pittsburgh...is truly a customer care center, breaking...who are not ...
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Verizon Wireless Hiring Additional Retail Sales, Customer Care...
PR Newswire;
August 11, 2004 ;
398 words
......organization will enhance customer care at the point of sale...Stott, President of Verizon Wireless' New England Region. Verizon Wireless has experienced record-breaki...877-402-JOBS (5627) or go to Verizon Wireless' web site, http://www...
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Verizon Wireless selects Convergys' Infinys rating and billing software.
M2 Presswire;
March 26, 2004 ;
529 words
......CONVERGYS: Verizon Wireless selects Convergys...employee care, and customer care services announced today that Verizon Wireless has licensed...integrated within Verizon Wireless systems portfolio...relationship between Verizon Wireless and ...
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Verizon Wireless selects Convergys` Infinys rating and billing software.
M2 Presswire;
March 24, 2004 ;
565 words
......CORPORATION: Verizon Wireless selects Convergys...employee care, and customer care services announced today that Verizon Wireless has licensed...integrated within Verizon Wireless systems portfolio...relationship between Verizon Wireless and ...
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Verizon Wireless Invests $100 Million in Connecticut to Maintain Network...
PR Newswire;
June 30, 2004 ;
787 words
......PRNewswire/ -- Verizon Wireless, the nation's leading...company's record customer demand. The company...support the strong customer growth, Verizon Wireless has hired more than...store sales and customer care representatives...300 for the year. Verizon ...
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