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A KM resource for wireless customers.(News)

Verizon Wireless (verizonwire less.com) has chosen to broaden its use of knowledge management software as part of several initiatives to enhance customer service and support. It will expand its deployment of KNOVA, a Consona (consona.com) CRM solution.

Verizon Wireless first implemented the solution in 2003 to provide customer service via technical support ...

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