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Article: Poor call centre service threatens UK business [Call Centre Focus].(Company overview)

Article from:
Total Telecom Online
Article date:
July 17, 2008
Copyright

Byline: Call Centre Focus

acents 69% of UK consumers would be less likely to purchase after a negative call centre experience, rising to 75% amongst 16-44 year olds acents Seven out of ten customers say they might or would definitely tell someone about a negative call centre experience acents Almost half of 25-44 year olds have changed suppliers because of a negative call centre experience compared to 35% across whole population acents Call Centre Focus Magazine launches independent initiative to find the UK's Top 50 Call Centres for Customer Service

London, UK: UK businesses that operate a call centre could be sitting on a demographic time bomb that ...

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