|
|
Article: How do we achieve service excellence?(Nuts and Bolts of Business)
- Article from:
- Physician Executive
- Article date:
- July 1, 2008
- Author:
CopyrightCOPYRIGHT 2008 American College of Physician Executives. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
As a consultant and anesthesiologist, frequently I am asked to assist hospitals in evaluating their perioperative services.
[ILLUSTRATION OMITTED]
They recognize that perioperative services are a main driver of hospital profitability, and that surgeons, as key customers of these services, have choices as to where to bring their business.
They also understand that perioperative resources are limited. Shortages and competition for operating room nurses, technicians, anesthesiologists, and certified registered nurse anesthetists have not only driven up the cost of providing service, but have limited when and to what degree service can be provided.