Article: Pacific Bell Honors Top Quality Suppliers.

SAN RAMON, Calif.--(BUSINESS WIRE)--April 9, 1996--Twenty-two companies representing a cross section of industries last month brought home "The Gold" as Pacific Bell honored its top suppliers for excellence in quality.

Now in its sixth year, the company's Supplier Quality Management Program, which uses Malcolm Baldridge Quality Award criteria to assess the performance of its vendors, recognizes companies that demonstrate continuous improvement in quality. The program measures such factors as the provision of reliable products and services, prompt delivery, accurate billing, professional and knowledgeable support, and contributions to reducing the total cost of ...

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